If your daily steps from Samsung Health are syncing to CarbiGo but your workouts (runs, gym sessions, walks logged as exercise on your Galaxy Watch or in Samsung Health) aren't showing up, you're hitting a known intermittent issue in how Samsung Health hands workouts to Google Health Connect. Steps, heart rate, and sleep travel through one pipeline; manually logged workouts travel through a different one — and that second pipeline isn't always reliable. The good news is there are a few quick resets that almost always get the next workout through.
What to check first
Confirm the workout reached your phone. Open the Samsung Health app on your phone and check that the workout is there. If it isn't, the issue is between your Galaxy Watch and your phone, not between Samsung Health and CarbiGo.
Check Health Connect directly. Open Health Connect on your phone, then go to Data and access → Activity → Exercise sessions → See all entries. If your workout isn't listed here, Samsung Health didn't pass it to Health Connect — the fixes below are what you need.
Confirm CarbiGo has permission to read workouts. In CarbiGo, go to Profile → Feature Settings → Workouts and check the Data source row. It should show as connected, with a recent sync time. Tap Manage if you need to update permissions.
Fixes to try (in order)
Open Samsung Health right after your workout and wait a minute. The sync to Health Connect runs more reliably when Samsung Health is open. Open it on your phone within a minute or two of finishing your workout and leave it open briefly.
Toggle the Health Connect link off and back on. In Samsung Health, go to Settings → Health Connect and disable the connection, then re-enable it. This is the most commonly reported fix and unsticks the handoff.
Toggle the data processing consent. In Samsung Health, go to Settings → Permissions (or Privacy) and find Consent to the processing of health and wellness data. Turn it off, then on again, and restart your phone. This consent can silently freeze on newer Samsung Health builds and quietly block data from leaving the app.
Revoke and re-grant Samsung Health's permissions in Health Connect. Open Health Connect → App permissions → Samsung Health → revoke all, then go back to Samsung Health and reconnect, granting the same permissions.
Clear the cache for both apps. Go to your phone's Settings → Apps, find Samsung Health and tap Storage → Clear Cache. Repeat for the Health Connect app. Then open both apps. This clears a corrupted sync state without deleting any of your data.
Make sure both apps are up to date. Check the Play Store for updates to Samsung Health and Health Connect. Samsung Health updates regularly and recent versions have fixed sync edge cases.
Disable battery optimisation for both apps. In Settings → Battery → App power management (the exact path varies by phone), set Samsung Health and Health Connect to "unrestricted" or "no restrictions" so the system doesn't put them to sleep between workouts.
After any of these, log a fresh workout (or open Samsung Health to nudge an existing one) and then open CarbiGo and pull down to refresh the home screen. Your workout should appear within a minute or two.
Still not working?
Try disconnecting and reconnecting the health integration from CarbiGo: Profile → Feature Settings → Workouts → Data source → Manage, then revoke and re-grant access.
If your workouts keep dropping out and the resets above stop working for you, a third-party bridge app like Health Sync can manually transfer Samsung Health data to Health Connect on a schedule, bypassing the native sync entirely. Some users find this more reliable for high-volume training.
If the issue persists, contact our support team and let us know which Samsung phone and watch you're using, the version of Samsung Health, and which workouts are missing.
Good to know
This is a known intermittent bug between Samsung Health and Google Health Connect — not a CarbiGo issue. CarbiGo reads from Health Connect, so if a workout doesn't reach Health Connect, CarbiGo can't see it.
The fixes above are resets that restore the sync handoff. Samsung hasn't shipped a permanent fix, so the same workout type may fail again later. Re-running the same fix usually works.
Samsung Health's passive activity data (steps, heart rate, sleep, floors) uses a different sync pipeline that's far more reliable — so steps showing up but workouts missing is the typical pattern, and it doesn't mean your connection is broken.
CarbiGo only reads health data — it never writes anything back to Samsung Health or Health Connect.