CarbiGo uses paid, high-quality food databases — not user-submitted data — so nutrition information is generally very accurate. But occasionally a scanned product might show unexpected results.
What to check
Right product? Make sure the barcode matched the correct product. Some barcodes are reused across different products or regions.
Serving size: Check that the serving size matches what you actually ate. The nutrition might be correct but for a different portion than you expected.
Label scan as backup: If the barcode result doesn't look right, try scanning the nutrition facts label directly instead. This reads the values straight from the package.
If the data is wrong
If you're confident the nutrition data is incorrect for a product, please let our support team know. Include the product name, barcode (if possible), and what the correct values should be. We take data quality seriously and will investigate.
Good to know
CarbiGo's database includes extensive sugar alcohol and allulose data that most other apps are missing. If the Net Carb count looks different from what you'd expect based on another app, it may actually be more accurate — not less.
You can always edit the nutrition values on a logged food if you need to correct something for your own log.