If CarbiGo is running slowly, freezing, or crashing, here are some things to try.
Quick fixes
Close and reopen the app. Swipe CarbiGo out of your recent apps and open it again.
Restart your device. A fresh restart can clear background issues that affect app performance.
Update the app. Make sure you're running the latest version of CarbiGo from the App Store or Google Play. We regularly release updates with performance improvements and bug fixes.
Check your storage. If your device is nearly full, apps can slow down. Free up some space and try again.
Check your internet connection. Some features (like food search and AI logging) need an internet connection to work properly.
Still having issues?
If the problem continues after trying these steps, please contact our support team. It helps if you can share:
What you were doing when the issue happened
Your device model and operating system version
Whether the issue happens every time or only sometimes
Good to know
CarbiGo is designed to be fast, so persistent slowness usually points to a device-level issue or an outdated app version rather than a problem with CarbiGo itself.